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Privacy Policy
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08/01/2006
Jones Glass and Decorating Center
Return Policy:
When you order Lane Furniture from Jones Glass and Decorating Center you are ordering custom order furniture. Because of this it can not be returned. However this does not apply if the furniture is damaged or you receive an item that you didn't order. If you order a Mac Motion chair or a Lane quick ship recliner this can be returned. These are subject to a 20% restocking fee. The customer is also responsible for the actual cost of the delivery freight and the return freight to our store. The furniture must be in the original box. If you want to return an item you can contact us by e-mail or by phone. (1-800-446-7424) We will arrange for pick up of the item. We will refund your amount within 72 hours of the receipt of the furniture. We will refund the price of the item, less the 20% restocking and the freight both ways. If you have any questions call or e-mail us . jonesdecorating@yahoo.com. 1-800-446-7424
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information [Add any additional data here]
How That Information Is Used:
This innformation is used to fill your order only. It will not be shared with others outside our company
Contact Us
e-mail:jonesdecorating@yahoo.com phone:800-446-7424
08/01/2006
Jones Glass and Decorating Center
Return Policy:
When you order Lane Furniture from Jones Glass and Decorating Center you are ordering custom order furniture. Because of this it can not be returned. However this does not apply if the furniture is damaged or you receive an item that you didn't order. If you order a Mac Motion chair or a Lane quick ship recliner this can be returned. These are subject to a 20% restocking fee. The customer is also responsible for the actual cost of the delivery freight and the return freight to our store. The furniture must be in the original box. If you want to return an item you can contact us by e-mail or by phone. (1-800-446-7424) We will arrange for pick up of the item. We will refund your amount within 72 hours of the receipt of the furniture. We will refund the price of the item, less the 20% restocking and the freight both ways. If you have any questions call or e-mail us . jonesdecorating@yahoo.com. 1-800-446-7424
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information [Add any additional data here]
How That Information Is Used:
This innformation is used to fill your order only. It will not be shared with others outside our company
Contact Us
e-mail:jonesdecorating@yahoo.com phone:800-446-7424
Customer Testimonial:
So, you’ve purchased and received your piece of furniture from Jones Jones Glass and Decorating Center, but you don’t want to keep it. WHAT?!? Like everyone else, our customers have the rights to change their minds. We don’t want you keeping something that you don’t want. We are including a group of gidelines you will need to know about returns be fore your order. PLEASE NOTE THAT WE DO NOT TAKE CANCELLATIONS ON ORDERS THAT ARE IN TRANSIT AND SHIPPED FROM THE WAREHOUSE. SHIPPED ORDERS THAT ARE CANCELLED IN TRANSIT FOR ANY REASON OTHER THAN DAMAGE WILL INCUR A 10% RESTOCKING FEE AND THE COST OF RETURN SHIPPING JONES GLASS AND DECORATING CENTER RESERVES THE RIGHT TO FIRST REPLACE ANYTHING DAMAGED OR DEFECTIVE. IF A REPLACEMENT CANNOT BE SENT TO SATISFY A GIVEN SITUATION A REFUND CAN BE DISCUSSED What if I receive my shipment and I don’t like it? If you are having buyers remorse about our purchase just give us a call at 800-446-7424 or email us at jonesdecorating.com . Once a return request is authorized by customer service, we will email you a return authorization number. Please note that returns without an authorization number will be refused. Sorry! It’s just policy! You must ship your item back within 30 days to qualify for a refund. We do charge a 10% restocking fee and require that you pay your own return shipping. ALL RETURNS MUST INCLUDE ORIGINAL PACKAGING. NOTE THAT ORDERS CANCELLED AFTER THEY HAVE SHIPPED WILL INCUR THE SAME RETURN SHIPPING AND 10% RESTOCKING. ADDITIONALLY IF AN ITEM YOU ORDER DOES NOT FIT INTO YOUR ENTRYWAY, OR IN A PART OF THE HOME TO GET IT TO ITS DESIRED LOCATION WE WOULD CHARGE RETURN SHIPPING AND THE SAME 10% RESTOCKING FEE. EACH ITEM HAS SPECIFIC DIMENSIONS TO AVOID THIS BEING AN ISSUE
What if I get my furniture and it’s damaged? A. Refuse the item and notate on the paperwork that your order was damaged and hand the paperwork back to the driver.
Fine print that you really shouldn’t ignore… Returned products must come back in original condition and packaging. In the circumstance that we receive a return that shows obvious signs of wear and use (shame on you!), additional fees may be applied. We also cannot accept returns on modified or assembled merchandise.
